Bad Customer Service

I would like to express my disappointment with the service we received from one on your employees who was on duty at the Midrand station for check in for 1300hrs Citi liner Bus to Harare on the 28th of February 2016. She refused to provide the name.<br> <br> I bought tickets 2 tickets for my parents who were travelling to Harare from Midrand, when we got to the check in the lady told us that the 30kg free language app**** to both of them since they know each other and they are travelling together, of which it is suppose to be 30kg per ticket.<br> <br> She started insulting my parents asking if they know each other, or if they are travelling together which was really disappointing and humiliating in front of other passages, she went further to say, \I know you people from Harare you don't want to pay\" The total language for both of them was 47 kgs and with 2 tickets 60kg was the maximum for them according to my understanding of travelling with Greyhound or Citi liner, please confirm if this has changed.<br> <br> Hope to hear from you.<br> <br> Very disappointed Customer<br> <br> <br> "