Bad customer service

Now that my little boy is out of danger I will publish this.

I took Greyhound bus from Qumbu EC to Johannesburg GP on the 2nd December 2020 with my one year old that had whizzing and tight chest already and also coughing. I set under a fan that I could not operate. I asked the other man working gor greyhound to come help me. He asked if the one year old had a ticket. I was suprised because he knows the answer. While we talk the fan went off. I assume the driver head the convo switched it off. When we were in Montrose I head the passengers complaining about the heat. So the driver turn the fan on again. I thou to myself let me give the tge chance so the bus can cool down then I can ask for it to be switched off for the sake of the sick child.

I gave it approximately 2hour and it was xold now. I went to the driver to ask for him to switch it off. Before I could even finish a sentence he shouted at me saying are you saying I should compromise the whole bus for one person that is not going to happen go you disturbing me. I said please give me a chance to finish because I gave the passengers two hours to cool now I am asking for the sick child then when its warn u can change again. The guy said "mnxm I am not going to do that" I was even crying now because the baby can't properly breath.

I went back to my seat crying and then he eventually switched it of. I want to believe greyhound is one of the buses known for good customer service but not anymore how can a driver let a child get sick like that and to me as if he is doing me favor by taking me to jhb? I am a payi customer I can't be treated like a piece on nothing.

Why doesn't the bus have those small fans on top of the passenger that this big one fan? I had to take the child to the hpspital rushingly when I arrived jhb.

Nomvuyiseko ***