Bad customer service

On 21st July I took a Greyhound bus from Pretoria to East London. The waiting room smelled bad and the chairs were dirty and broken.

I was with my 8-year-old asthmatic daughter. Her medication was in a small carry-on suitcase, but I was rudely told to put it in the trailer. The drivers were very rude, the charging ports didn't work, and there were exposed wires next to the seats.

For my return on the 6th, I had to postpone by a day because my daughter was ill. At Windmill station the staff were excellent, and driver Mashudu was very friendly and professional. Sadly, it was the same old bus - in terrible condition. We were told it had broken down the day before.

It broke down again on the road and we were stranded for 2 hours. The drivers had to risk driving a faulty bus to Johannesburg because no mechanic was available. At Park Station we were told to wait for another bus to Pretoria with no updates for over 20 minutes.

For a so-called luxury service, this is unacceptable. I am extremely disappointed and will never use Greyhound again.