Bad bad Greyhound service. This bus should be taken off the roads immediately.

Greyhound should have their licence revoked or change their name to K*khound. I just had a very nasty experience. 1. I booked my ticket scheduled to leave George on the 2nd April at 4pm. At 10am I received a message that the bus will be delayed by 5 hours, we leave at 9pm. 2. At 8.21pm we got another message to say there's another delay, an ETA will be communicated further i.e we had to wait indefinitely, mind you at that time I was already waiting at the pick up point. 3. We called the Call Centre to find out what's happening and the guy was so rude and dropped the phone when we expressed our anger. No customer care whatsoever. None. 4. We discovered that they were waiting for a coach to arrive from Johannesburg to Mosselbay, get cleaned first then immediately make a U turn back to Johannesburg. 5. They sent the finall messages at 11pm to say the bus was now on the way from Mosselbay and should depart at 11.30lm and by that time I was already back home in bed. 6. Upon inquiring about a refund we were told it's company policy not to refund. This is BS. **** 7. I rate their service at 0 stars. 5. Book Greyhound at your own risk