BAD BAD EXPERIENCE ON CITILINER / GREYHOUND COACH

KINDLY REFER TO THE e-mail to Greyhound - NO REPLY FROM THEM

Subject: URGENT AND SERIOUS COMPLAINT Date: Mon, 9 Jan 2023 16:35:47 +0200 From: admin <***> To: ***

Good day

Attached hereto my Reservation for your attention -

My complaint on my trip from Evander to Ladysmith (ACWYTN01) Bus Number 2814 -

1. The bus was supposed to arrive at Evander on 10h05. At 9h45 I've received an sms from Greyhound / Citiliner 'please note there is a delay on our service. Please do remain at your departure point' NO further updates on the expected time of arrival. I've tried SEVERAL times to contact your Service Centre (011 - ***) without any assistance cause all the calls were cut off after a while. I am a 65 year old pensioner with Parkinson disease and was exhausted by the time the bus arrived at 12h40.

2. The Toilet on the bus was out of order!!

3. The Bus driver was VERY rude with all of us. When I asked him in New Castle to PLEASE use the Toilet at the Garage, while he was busy off loading the baggage of the passengers who were dropped off in Newcastle - at first he said 'leave me alone so I can do my work', when I said I really need a Toilet, his reaction 'you better run, or I leave without you' In fact, he was leaving three girls behind and had to stop around the corner to pick them up.

4. On arrival in Ladysmith, he couldn't find my bag. No bag was tagged as usually and there are many bags looking more of less the same. He gave me three bags to open, which wasn't mine and then he told me that he is now leaving, cause I was wasting his time by not finding my bag. REMEMBER I am a 65 years old pensioner with Parkinson Disease!! He told me to enter the baggage department to find my bag myself. I found my bag laying on the other side of all other baggage and I had to carry it myself!!

5. I confirm that my bag is broken (the tags as well as the wheels were broken and torn off) I cannot use this bag again.

I was using your services several times before, BUT I need this problem to sorted out immediately. I need to be refunded for the return trip as well as a new bag (suit case). - the return trip was also delayed (arriving in Ladysmith three hours late) and rattled a lot. The driver, in Volksrust, drove several times over the pavement. The bus was broken and stopped a few times at the side of the road. It was driving between 20-30 km per hour! The driver had never informed us what the problem was. In stead of arriving in Evander at 15h00 we only arrive there at about 20h20!! The same bus without a toilet driving for seven hours!!!!! I just want to confirm that when I get stressed / upset, the Parkinson symptoms are becoming worse. So I was sick for days after arriving home.

Elize Harmse

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