Appalling Service-Greyhound

This event occurred on 20 April 2023, travelling from Johannesburg to Durban.

The worst service ever offered by a bus service company. I booked a Greyhound bus and ended up with Citiliner of which is off such poor quality, the coach was disgusting it was filthy and had an unpleasant odour, there were ****roaches everywhere. I feel ****** because the cost of Citiliner is far less and I paid more.

We were supposed to check in at 21H30 that never happened we only checked in at 22H20 and we received no notification about the delay. The coach was meant to depart at 22H00 but it only left at 23:05.

As our bags were being loaded into the coach the packer ran out of stickers to identify bags when we disembark, so our luggage was packed away with no proof of identification of which leaves a room for loss of luggage.

Just before we could board into the coach we were told that some people were left behind on Eldo Coaches and they should board into the Citiliner before us. In the process of making our way into the coach we realised that the coach was actually full and there were no more seats available however there were still passengers waiting outside and they ended up standing on the isle of the coach. This goes against the regulations of transportation in the Republic of South Africa.

I was shocked when we were dropped off in South Beach instead of the Durban Station and we were told that if we wanted to go to Durban Station we should get into an Eldos coach that was parked behind us and we reluctantly did as instructed as this was the only way to reach our destination.

The whole experience has left a bitter taste in my mouth, I’m so disgusted. I don’t understand how people can be treated in this manner, the lack of empathy, respect is appalling. Human dignity was violated by such a heinous act from Greyhound as a service provider.

Greyhound/Citiliner should be grounded with immediate effect. I demand a full refund for the traumatic experience I suffered.

I will lodge a formal complaint with ICASA and the Transport Ministry.