APPALLING FROM GREYHOUND

If there was a ZERO rating, I would give it.

I sent the below email to Greyhound on the 17-11-2022. After which I received a call from a client service consultant, informing me that they were not aware of the accident until I had sent them the mail. At the time of the call, I was told that the driver of the bus had confirmed the events of the accident and that the matter was escalated. I then requested a written response to my email, so as to have it all in writing.

48 hour later, I have not received a response. In the bigger scheme of things, it is now 2 weeks after the accident. Email below is what I sent to Greyhound:

I write this email to enquire as to why Greyhound is silent and has not made any contact with the passengers and/or families of passengers who were involved in the motor vehicle accident that happened on the R56 between Kokstad and Matatiele on the 8 November 2022, since the incident?

The entire trip was from the beginning one disappointment, after another, up to the point of the disaster.

1. The bus was scheduled to depart Johannesburg Park station at 4:30pm on 07-11-2022; it was delayed. This being the only bit that was communicated to the passengers. At 17:15, the passengers were still at Park Station.

2. The entire trip was running on a 2 hour delay. With arrival at Kokstad, Mount Curry being 5:00am on 08-11-2022, where the bus had a clear malfunction and passengers travelling further to Matatiele, were again not told what was happening. Instead they were moved into a different bus - InterCity with NO EXPLANATION from Greyhound.

3. This Intercity bus was from the word go not in good condition, as it did not feel safe nor did it feel like the driver was in full control. So effectively, Greyhound replaced a broken down bus with one not much better?

4. Said bus did in fact overturn with people injured and deaths as a result. Yet to this day, 9 days later, there is still no word from Greyhound?

What is the plan? The reality is that passengers paid their hard earned money for your service; did not reach their destination; ended up injured or lost loved ones; are now facing unplanned medical expenses and trauma that you are blatantly ignoring.

What is Greyhound planning to do to amend for these damages?