Appalled, disgusted and thoroughly disappointed.

As far as I know "the customer is always right" but clearly not according to Fortunate Mokgoto of Greyhound employ. Firstly, Greyhound itself seriously needs to upgrade it's systems because I called on 21/01 to make a rebooking but they told me that their system doesn't take ABSA savings cards. Never mind the fact that my card can buy online at ANY OTHER online shop. This meant that I would be forced to cancel only instead of doing the entire rebooking process. In order to rebook, I had to transfer funds into a different account the next day (22/01) as it was too late to do so on the 21st. Do they even care about the bank charges incurred? A big fat NO! Once done I called Greyhound again only to encounter the worst salesman in the history of sales. I tried to explain what happened the day before and he cut me off while I was still talking. I needed to book 2 tickets but I wanted to book them separately and he told me "I don't work like that". THE NERVE!!! He wouldn't even give me a CHANCE to explain why. He kept talking over me and at this point I'm upset. I finally give in to what he wants to make me do and it's at that point he decides I'm going to start doing my job - he asks me to hold and I think he inquired whether it would be possible to do it the way I'm requesting. By this point it was too late. He had already disrespected and degraded me to the CORE! Instead of apologising for his poor service he pawned me off to someone else saying "I can't" - can't what? Serve a customer? Clearly! Suffice to say I am never using their services ever again. I'm appalled, disgusted and thoroughly disappointed.