Appalled by your service

ear Greyhound

I am appalled by your service recently. I have been a loyal Greyhound customer for many years around SA.

On the 22nd December 2017 I boarded your luxurious Greyhound bus at 17h30 to Kokstad. At 2am we noticed smoke coming in the bus and told the driver who then decided to stop the bus after the Mooi plaza and waited for a mechanic who only arrived at 5am. Through his failed attempts he left as he could not fix problem.

The bus drivers were not notifying us or updating us, so we sat and waited, til I went to go and ask what was going on - we were told that they were waiting for another bus to come and get us, which eventually arrived around 9am. We took our belongings to the other bus and as we were about to leave the 'new' bus they had sent u could not start! So another mechanic was sent and he worked on it and finally fixed the error mind you it was 11am at this time!!!!!

We left, as we approached Ixopo something burst in the back of the bus and a whole lot of smoke came out, people screamed and we were told the radiator had burst. So the bus stopped and this was now the 3rd breakdown. At this point we tried calling your customer complaints center but no one was answering our calls.

I am disgusted by your service! My fiance had to drive all the way from Kokstad to Ixopo to come and fetch me because it was already 15h00 in the afternoon when I was supposed to b at home at 5h15am. My safety was compromised and had not eaten since Montrose the previous night! I am a diabetic.

Not at any point have you had the decency to apologize to your customers or even bring us refreshments while we were stuck in the middle of nowhere for about 14 hours.

Yet you are considered the best bus, I have different story to tell everyone out there. I am pretty sure that should there have been another race on that bus, you would have acted more profesional than what you treated us!

I will NEVER take a bus trip with Greyhound, neither will my family and colleagues. I am seeking legal action and you will be hearing from my lawyer in due course!!!!

Treat people with respect and dignity!

To top it up, you do not even respond to my emails.