3 hour wait and the most vile service

<p>I booked a bus to Bloemfontein with Greyhound for the 15th of December 2016. The bus was scheduled to depart from Midrand at 16h35. In Midrand we are put into a city liner and told we will be changed into a greyhound sleepliner at park station. We arrive at park station and from chatter amonst passangers I gather there has been some delay in Pretoria. After a 2.5 hour wait and no official communication from the service provider we are put on a mega couch single bus with very little leg space (uncomfortable seating too might I add). When a passenger goes to the front to enquire about the delay and whether we would be reimbursed as the bus is inferior to what we have paid for a lady employed by the service provider responds nonchalantly with a "when you get to your destination get a complaints form" after demanding to engage with management the driver of the bus then tells us that he also expected a greyhound so we should stop bothering them and write a complaint when we get to our respective destinations! Your staff is incredibly dismissive and rude! You as a company could not even be bothered to explain the delay and apologise! This is the worst service I have ever received on a bus in South Africa!! </p>