17 July 2019

I called them to ask on the process of re-booking or refund and I was told since it's due to the accident the passenger had I need to send proof of the medical record and ticket number so I can get the refund or re-book. I sent all of these on Friday 12th July 2019. I sent a follow up email on Saturday, I called on Monday the 15th and I was told the team leader will get back to me before end of the day. I received no email from them since then, I called again today and sent another email but still no luck.