Unprofessional and flippant

Overall, the experience with this company has been disappointing and utterly frustrating: no urgency, substandard quality, an owner who does not take accountability and blames his staff, words and promise with no action to back it up, delays and delays and more empty promises. If the owner says to you to use the 10% still owed on the contract to find someone else to sort out their mess, that must tell you something.