Grendha Service

Contacted Grendha South Africa with a complaint, I sent an email and no one came back to me. I then followed up with a telephone call, there was a crack in the sole of both the shoes. Upfront I told the client service manager, Dine that this was a gift given to me and there is no ways that I can ask for proof of purchase. Dine informed me that they will replace the broken shoes only if I purchase another pair and pay for the courier service. I then agreed to all the conditions, Dine referred me to the admin lady - Chiara, to assist me in opening an online account in order to do the transaction. Chiara advised me that she would send me an amended invoice for the paid pair and courier service. On following up the next day, Dine sent me a message advising me that they cannot proceed without proof of purchase - she led me to believe that this is all in order as I have advised prior that I am not going to be able to get the proof of purchase. This is the worst service I have ever received, and will not ever buy a pair of Grendha sandals and recommend anyone to buy.