CG
Carlos G
1 reviews | Active since Jun 2019
04 Jun 2019, 20:45
Poor Customer Service/Advise
If you are so good and interested in your customers - why did you tell me that you do not establish the actual fault with the LR Disco 4 Air Compressor - u just fix it or replace it for a standard cost of something like R5800 +vat. Why must i pay u this when it could just be an uncoupled pipe/hose or 1 small leaking seal? Really Really - what kind of service is that??
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Replies (2)
Gremeltech's replyOfficial
20 Aug 2019, 11:16Good day Carlos G,
Thank you for your post and apologies that we haven't gotten back to you sooner. Our experience with these compressors has lead us to understand that often a loose pipe or leaking seal can result in other problems. We prefer to do a full service to offer a full guarantee.
Thank you for your post and apologies that we haven't gotten back to you sooner. Our experience with these compressors has lead us to understand that often a loose pipe or leaking seal can result in other problems. We prefer to do a full service to offer a full guarantee.
Best regards,
Gremeltech's reply20 Aug 2019, 11:16
Official
Good day Carlos G,
Thank you for your post and apologies that we haven't gotten back to you sooner. Our experience with these compressors has lead us to understand that often a loose pipe or leaking seal can result in other problems. We prefer to do a full service to offer a full guarantee.
Thank you for your post and apologies that we haven't gotten back to you sooner. Our experience with these compressors has lead us to understand that often a loose pipe or leaking seal can result in other problems. We prefer to do a full service to offer a full guarantee.
Best regards,
Gremeltech's replyOfficial
20 Aug 2019, 11:22You are very welcome to come back to us or contact us so that we explain what we do fully. As mentioned we don't do isolated fault finding on compressors as there could be other problem associated with the fault. We have refurbished over 500 compressors to date and ensure that they work perfectly.
Best regards,
Gremeltech's reply20 Aug 2019, 11:22
Official
You are very welcome to come back to us or contact us so that we explain what we do fully. As mentioned we don't do isolated fault finding on compressors as there could be other problem associated with the fault. We have refurbished over 500 compressors to date and ensure that they work perfectly.
Best regards,