No transparency and unacceptable service and communication

I recently had an unsatisfactory experience with Greenz Plumbing, particularly with a representative named Debbie Jasselette, regarding a geyser repair. The service provided did not meet my expectations.

My primary concern was the apparent disregard for my rights as a consumer. Despite the provisions of the Consumer Protection Act, I was denied access to a plumbing report until after the completion of the job. This lack of transparency was disconcerting.

Furthermore, the level of communication was substandard. I felt dismissed and my concerns were not taken seriously. The assertion that their client was the insurance company, not me, left me feeling undervalued as a customer.

Additionally, I was informed that I would be billed for the report, and Greenz Plumbing does not submit a report to the insurance company.

The service provided by Greenz Plumbing and the lack of business acumen displayed by Debbie Jasselette was disappointing.

I believe it is crucial for potential customers to be aware of my experience. I hope that Greenz Plumbing will take this feedback into account and improve their service in the future.

The reason I requested the inspection report was to ensure the existence of a maintenance record, even if the insurance company changes. They also failed to provide any warranty information.