Neglected Client- Owner brushes off ! Time for change...

Item: Greenvalley Pool & SPA
Rating: 1

I am writing this review with a sad heart, my attempts for help have been bluntly ignored ,i have spoken to the staff, the owner and her husband in which i was told indirectly that i was a **** and that its my word against their staffs. Dear Paulo and Sandra You talk about dealing with this in a professional manner, I’ve raised my concerns with your organisation following the service that I received in which my attempts for help have been bluntly ignored. I will revise my notes clearly for you. Monday 26/09/2016 – Pool was blue- added HTH – however wasn’t running - Call was made to Pool Spa – notifying Pool spa that the creepy was sucking very slowly. ( MY CONCERN THE POOL GOING GREEN ) THIS IS WHERE THE PROBLEM HAD STARTED !!!! - Primrose had then notified me that Sandra will call me around Wednesday 28th October 2016 Wednesday 28/09/2016- The pool skim broke off. This was my doing and take full responsibility for when I was trying to get the creepy to run. - No one called me as yet, I then went into the store and saw Primrose, I explained to her that no one has called and that the pool is starting to change. - She then said to me that she is sorry and that the guys will come through on Friday the 30/09/2016. Friday 30/09/2016- The pool continues to get worse. - No Pitch, not even a call to notify me that no one was coming. - ( This my greatest are of concern ) If I was noted that Friday that your team could not attend the meeting promised by your staff, alternative arrangements could have been made for me to hire out another team of specialists to get to see my pool. This my creepy running and my pool continuing to remain Blue. - Keep in mind that this entire week I was under the impression your team of staff was coming to help me get my pool sorted out. Monday 03/10/2016- This now been 7 days that my pool was not in running order. - I went into the shop yet again and asked why the guys didn’t pitch and when are they coming. - Primrose apologised that they were busy and couldn’t make the meeting. - Primrose then promised me another call from Sandra to schedule up a meeting for Wednesday. She also said to circulate the water in which I had run the pump for 8 hours a day. - Tuesday Sandra called me and set a meeting for the Wednesday 05/09/2016 at 4pm, I could not accept this meeting as my mother was admitted Monday into Rose acres hospital and we were not home during that time. - I then requested if possible for the team to come out on the Thursday 06/09/2016 to sort out the creepy problem and the skim. Thursday 06/10/2016- This now resulting in 10 days that the pool was not in running order. - Team arrived at my premises , fixed the skim , said that the creepy isn’t running cause it was green and blocked. ( The creepy wasn’t running exactly the way it was when the pool was blue on the 26/09/2016 when I first asked for help ) - I then SMS Sandra , we had sms correspondence thereafter. Friday 07/10/2016- This now 11 days of pool not in running order. - Call was made to Paulo. Discussed everything as mentioned above and that I wasn’t happy that due to not making my meeting my pool is where it is now ) - Paulo agreed to send the team out to test the water and take pictures which I am happy to do. - My pools condition is a result to poor customer service from stage 1. - We are now at day 14 , 2 weeks – I had taken your advice and had run and circulated the water. Clearly from the above you can see that due to the neglect of me as a client my pool has resulted in turning colour and growing brown algae on the side of the walls, this been because my creepy was not running. Since when did we as customers have to do a sworn affordavid or polygraph test to get the service we need from a supplier. Why do we as the consumer have to absorb additional costs to neglegance from companies who staff are under trained. Please read the below email that was sent to me earleir today. The original email from today : Good afternoon Brandon, Trust you are well. With regards to the issue discussed with yourself Friday afternoon, after much deliberation I have come to this conclusion. Viewing the attached pictures of your swimming pool and judging by the condition in general of the state of the sand, baskets, Algae, leaves, pool cleaner and the overall look, not to forget the fact that all this happened in less than 7 days brings me to realise that not only have you insulted my intelligence, capability and professionalism of my staff but also the fact that you have in actual fact embarrassed yourself by thinking you could get away with thinking we don't know how to conduct a business. It pleases me however to have such pictures and evidence in my person that might be of use going forward. I believe we could have solved this swimming pool problem in a way in which we conduct all our business and that is of an ethical and professional manner, promptly. I regret we will not be looking into this pool and matter going forward and suggest you make use of the many swimming pool companies available in Edenvale. Thanking you, Paulo Chainho ********** 502 ********** 701 **********

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