Being denied the right to use the toilet

If possible I would give you 0 stars it's 15:12 I am inside the dam mall and I ha e to use the restroom I am being denied twice . The restroom opposite shoprite and the one opposite the food court were doyou people except a person should **** when inside the mall . Your cleaners act like they own the mall it's self . You should change your cleaning company khaya cleaning services . Your food court is open people buy drinks and food what must they do when the need arises to use the toilet ????