Green Sprout Co. - dismal customer service.

So sad when I company doesn't care about the product they supply or the service they offer. I rate a company not on how they handle a sale, but rather how they handle matters when things go wrong. My whole experience with this company was disappointing to say the least. I wanted to support local farmers when I saw the adverti*****t on Facebook. I placed an order for 2kg of marinated ribs which included a kilogram of chips. I requested delivery before 15h00 on the Friday afternoon which was confirmed in writing by the company. The delivery arrived more than an hour late with a lot of excuses about traffic and traffic lights being out of order. The company is less than 15km away from my home. What I received was nothing short of unacceptable. 1.3kgs of offcuts and bones with practically no meat. I fed it to my dogs. I wrote an email to the company expressing my disappointment. To date I have not had a response by email. Instead they sent a WhatsApp offering to replace the product or process a refund. I do not spend a lot of time on WhatsApp and the message was overlooked by me. I only saw it more than two weeks later when I was clearing out my messages. I immediately contacted the company again and was met with a string of excuses asking for proof of the weight and other questions. I could only provide photos of the product itself. The discussion ended with me stating that I would not discuss is any further as the offer to refund had been made and I requested the refund. I included my bank details. I have the Audio message from the supplier stating that they would process the refund. Nothing happened and I had to follow it up once again. Now there is once again a string of excuses as well as a statement that I should have responded within 10 days of the offer. Nothing of the sort was mentioned in my previous query, nor was any attempt made to contact me when I didn't respond to the initial WhatsApp. Not an email or phone call either. I followed up again and all I get is more excuses. Stating I should know my rights as a consumer and that I should've returned the product. Nothing of the sort was requested when the offer to refund was made. Instead I am insulted and they are attempting to bulldoze me into leaving this matter alone and walking away. Green Sprout Co. - I will not walk away.