One solar geyser works the other is no longer a solar geyser

May2016: We bought brand new solar geyser for 2 buildings, one low pressure geyser on top of the roof with evacuated tube collectors, the other geyser inside the house (retrofit to use electricity) with a pump connected to a flat plate.

Sat, 2 Sept2017: water leaked out of the retrofit geyser, called owner Marko but no answer. Sun, 3 Sept2017: water leaked out of the cables of the geyser, called and SMS'd Marko, no answer. Mon, 4 Sept2017: Called Marko sent worker who assessed the damage and said geyser was damaged beyond repair. Luckily we had a 5 year warranty. Worker disconnected the geyser from supplying the house. Tues, 5 Sept2017: Evening we found the house flooded, the geyser burst. Serious damage to walls, ceiling in 2 rooms and rare books. Worker promptly came to fix the leak. Wed, 6 Sept2017: I resent the quote (we never received the invoice) to claim warranty. 7Sept, 8Sept, 11Sept: Followed up with Marko on the replacement, no answer. 12Sept: Marko finally answered and promised to instal the geyser thurs, 14 Sept. 14Sept, 15Sept: No answer to calls/SMS/Emails. Even complained via SMS that Marko was unprofessional. Mon, 18Sept: Marko answered my boyfriend's calls (mine were auto-forwarded to reception but no answer) who informed Marko I am seeking legal recourse. Marko promised to replace unit same day. I posted a comment under Hellopeter complaint that we were also not receiving after-sales service when Kirstie-Linn Meintjies rep**** that she would sort it out on 19Sept at 13:30pm. Tue, 19Sept: No show. At 19:00 Marko called to apologise and promised to replace it on 20 Sept. 20 Sept: Workers replaced the geyser and spilled water all over the ceiling cause new damage. Solar pump was not working and workers didn't know what to do. We now had an electric geyser :). No hot water since 2 Sept. 18 days!!! 21Sept: Called Marko. No answer. 22Sept: Emailed Marko about pump not working (only electrically heated water) so solar tubes reaching 140 degrees. 23Sept: Kirstie called and promised to send workers 24Sept. Sat, 24Sept: Workers replaced the pump. 30Nov2017: Power outage, solar pump not working because it was not connected to the solar panels.

I give up. I am not going to chase after the company again and pay lawyers again for this bad decision I made. I chose Marko's company because he came during the sales pitch himself and sounded like he had integrity. I made a mistake clearly.