client services are the worst

I had booked on booking.com to spend 3 nights at the estate sometime in December for the 29-1st of January 2019. When my meeting was moved to johannesburg I went online and attempted to cancel the reservation. mind you at this time I was abroad and had internet connection difficulties. I then called the facility (8/01/2019) to ask if the could assist with the cancellation and if they could send me this confirmation, of which the lady that assisted did ( Jenny Ingram) .

surprisingly on the 13/01/2019 R1797 was deducted from my account without my consent . I called and spoke to one lady who said she would sort it out , until it was handed over to Joseph, who has been nothing but unhelpful and making all kind of excuses for me to get my reimbur*****t.

I was literally a client at this estate , even though I had not actually arrived to spend the few nights at the accommodation, but how will I ever come to this place yet alone even consider it if I have business meetings in North West? will I even recommend it to my business partners? Never.

how do you now ask a potential client to wait over a month for a refund which infact was a mistake that should have been rectified by the staff member who was assisting me , to begin with? there is definately a lack of customer care in this institute.