Appalling Service From Green Dot Equipment Care, George

Completely disappointed in the owner Gerald - he seemed excellent at first but when his repair on Wednesday 13th October (which supposedly has a 3 month guarantee) failed that same evening, Gerald told us he would come back and fix it at 9.30am on Friday15th October. He didn't arrive. After calling him at 12pm he said he would be there in about 30 minutes - but didn't show. We tried calling him and WhatsApping him until 4.30pm - it seemed that he had either switched his phone off or was ignoring the calls and messages. My wife wasted her entire Friday by waiting for him to arrive (she cancelled a lunch date with a friend) - disgusting service and behaviour. His phone remained unanswered for the entire weekend. My wife called him again on Monday morning, he didn't answer but WhatsApped back that he had car trouble but would hopefully come at around 2pm - but this never happened either. We have now had to pay another repair company to fix what he didn't. Gerald had told us that the pump had broken which he replaced with a second hand one at a cost of R950 including labour. The next repair man from PJ Appliances stated that the problem had not been with the pump but a hole in the water outlet pipe which caused the pump to stop due to a safety mechanism. PJ Appliances replaced the pipe and the machine now works perfectly again (at an additional cost). We are completely disgusted in the service (or lack of) from Gerald and due to this very negative experience have to advise people against using him for repairs. We feel completely **********.