MA
Michelle A
1 reviews | Active since Feb 2015
22 Feb 2015, 12:08
Extremely rude complaint follow-up
I submitted a Hello Peter complaint on 7 February, after experiencing a (basically) non-existent sales response. On Monday 9 February I received a phone call from Green Dot Cars, asking for more details about my complaint. The caller informed me that being completely unavailable by phone was \not their idea of bad service"";which is not cool.<br> <br> I would not recommend supporting this business."""
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Green Dot Cars's replyOfficial
02 May 2023, 21:58Hello TheAngryVegan,
I know that all the customer care manuals will tell one to adopt the policy of \the customer is always right\" and we genuinely strive to follow this policy. However I am not prepared to let my businesses reputation be tarnished by this level of distortion of the facts.
I know that all the customer care manuals will tell one to adopt the policy of \the customer is always right\" and we genuinely strive to follow this policy. However I am not prepared to let my businesses reputation be tarnished by this level of distortion of the facts.
Green Dot Cars's reply02 May 2023, 21:58
Official
Hello TheAngryVegan,
I know that all the customer care manuals will tell one to adopt the policy of \the customer is always right\" and we genuinely strive to follow this policy. However I am not prepared to let my businesses reputation be tarnished by this level of distortion of the facts.
I know that all the customer care manuals will tell one to adopt the policy of \the customer is always right\" and we genuinely strive to follow this policy. However I am not prepared to let my businesses reputation be tarnished by this level of distortion of the facts.