GW
George W
1 reviews | Active since Dec 2015
10 Dec 2015, 12:04
Unhappy customer
We bought a pair of smart men's shoes from Green Cross for R 1300. It was not even 8 months of wearing these shoes ( a few half days a week), when the soles developed holes in them. We sent them in for assessment just to be told there is nothing they can do, its just a well worn shoe. Why would I pay so much for a shoe that does not even last 8 months? They did not even offer to repair the shoe,they just said there is nothing they can do. That to me is poor customer service as well.<br> <br> Green Cross says they pride themselves in high quality shoes but these shoes are unacceptable and lets face it
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Replies (1)Green Cross's replyOfficial
15 Dec 2015, 08:42Hello GJWIE,
We are sorry to hear of the experience you have had with a pair of shoes purchased from one of our stores and thank you for bringing the matter to our attention.
One of our Customer Care operators will make contact with you shortly.
Kind regards
Tric Stone
Consumer Liaison Manager
We are sorry to hear of the experience you have had with a pair of shoes purchased from one of our stores and thank you for bringing the matter to our attention.
One of our Customer Care operators will make contact with you shortly.
Kind regards
Tric Stone
Consumer Liaison Manager
Green Cross's reply15 Dec 2015, 08:42
Official
Hello GJWIE,
We are sorry to hear of the experience you have had with a pair of shoes purchased from one of our stores and thank you for bringing the matter to our attention.
One of our Customer Care operators will make contact with you shortly.
Kind regards
Tric Stone
Consumer Liaison Manager
We are sorry to hear of the experience you have had with a pair of shoes purchased from one of our stores and thank you for bringing the matter to our attention.
One of our Customer Care operators will make contact with you shortly.
Kind regards
Tric Stone
Consumer Liaison Manager
