AV
Amanda V
1 reviews | Active since Jun 2017
01 Jun 2017, 13:15
This cross DOES lie...
<p>Bought a pair of boots at Green cross. I wore them the next day,which was mothersday and also one of the coldest days of the year so far and my feet were frozen!! Being a teacher,Im on my feet all day and willing therefor to pay for comfort. What a nasty surprise I got the Monday upon wearing the shoes - I couldn't wait to take them off! The shoes were so uncomfortable and really DID NOT live up to the PROMISE of COMFORT given by Green Cross. And the RETURN policy was thrown in my face because the shoes had been worn. I would've settled for a 10% taken off or something of the sort,but clearly,at Green Cross,the customer DOES NOT come FIRST...</p>
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Green Cross's replyOfficial
01 Jun 2017, 14:00Dear Ms Vermaak
Thank you for your comments with regards your recent purchase from our Clearwater store.
While we certainly value our customers and take all feedback into consideration, we unfortunately in this instance are not able to assist you.
This was communicated to you by our Customer Care after forwarding the matter to the appropriate management team for feedback.
Since the boots have been worn and indicate no manufacturing defect, in line with our CPA compliant Terms and Conditions, we are not able to refund or credit your purchase.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Green Cross's reply01 Jun 2017, 14:00
Official
Dear Ms Vermaak
Thank you for your comments with regards your recent purchase from our Clearwater store.
While we certainly value our customers and take all feedback into consideration, we unfortunately in this instance are not able to assist you.
This was communicated to you by our Customer Care after forwarding the matter to the appropriate management team for feedback.
Since the boots have been worn and indicate no manufacturing defect, in line with our CPA compliant Terms and Conditions, we are not able to refund or credit your purchase.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,