Still in shock!

<p>On Saturday, 17 June 2017 I visited the Green Cross factory shop in Epping. I went to exchange a pair of my daughters boots which I prearranged with the head office in JHB. The manager Valencia was very helpful & assisted me accordingly. I waited in the queue & while waiting overheard Aris, one of the salesmen speak in a very condescending tone to one of his colleagues, saying how he's wasting his time focusing on packing certain boxes when he wanted to get done and go home . I found this to be very unprofessional, especially since this was done loudly in front of all the customers waiting in the queue. Nevertheless waited in the queue & when it was my turn I could see that Aris was already in a very irritated space. I explained what I was returning & what I was purchasing. He moved the box & said that he couldn't do the exchange without a slip. I told him that I have been communicating with head office who referred me there & that I came from far to do the exchange. He asked me not to raise my voice at him, which I responded by saying that I was stating my case & not speaking loudly. He looked at me as if I was trash. Asked me how I made the payment which I told him that I cannot remember as it was a while ago. He then asked Valencia if she knew about "this". He was extremely arrogant and I told him that I found him to be exceptionally rude and disrespectful as I am the customer and that he should not speak to me in that tone. He told me that he is sorry but he had a very long day and that he is very tired. I responded by saying that it is not my problem & that I will be taking the matter further. He told me to please do so & said "there's the phone, take it further, you can phone now" that came across as a threat to me. My 8 year old son and grandma was subjected to his disrespect and had to walk out. I was mistreated by your staff. I've never ever experienced such rudeness. Valencia had to ask him to calm down & told me that she would be addressing his rudeness. I will never ever subject my family to your store ever again. I am disgusted with your customer service and will be sharing my experience with my family and friends.</p>