Shoes returned to manufacturer

<p> </p> <p>In December 2016, I bought a pair of Mocassins from Green Cross Blue Route Mall. I really loved my pair of shoes and was excited to wear them. Only a month later, the shoe tore a bit on the side, and mind it supposed to be genuine leather so I didn't understand why the shoe started tearing only a few weeks in after my purchase. So I decide to take it back to the store where I bought it and showed them the shoe. They expressed that it wasn't normal for the shoe to tear only a month in and said that they would need to send it back to their manufacturer for a look at and if it's a shoe problem, they will need to reissue me with a brand new pair. The staff with whom I spoke to told me I'd hear from them in two weeks time. After the given two weeks waiting period, I didn't hear from them and their phones were interrupted, so I went physically to the store with proof of receipt and also the receipt they gave me when they sent the shoes back. At my surprise, the manager there starts telling me a whole different story and mind you, she wasn't very friendly. She tells me that the shop assistant I spoke to gave me the wrong information and there's no way to know when the shoe will be back. I mean, can you imagine that?! What kind of service is that? And aren't you suppose to train your staff to say the same thing to customers. So she then promise to call the manufacturing store in Epping and get back to me within the same day, and she never called me back. This is the manager promising to do something and not following up with it. I then decided after three weeks to call them again, and again I was promised a call back and didn't receive any call back. This is ridiculous!! These people are ***** and lie to customers.. I will think twice again on buying shoes from there. I spent a lot of money for a shoe that only lasted me a month and I still haven't heard back about my shoe. It is my given right as a customer to be given feedback on a product that I spent a lot of money on and these people are treating me as if I deserve the right service.</p>