Shocking Service

My mother visited the Green Cross store in Blue Route (Cape Town) and the service she received (when they bothered to pay attention to her) was appalling. Firstly she was ignored by the assistants and then forgotten about and when they finally decided to help her they chose to shame and judge her because in her life she has had several injuries and subsequent surgeries to her leg and foot and as a result her feet are not perfect. They actually said the style of shoe she wanted wouldn't look nice because of the way her foot is. She specifically requires the support that Green Cross shoes provide. They wouldn't even call another store to check for her size. She left empty-handed and humiliated. She needs shoes but I don't know if going to a different branch is going to make a difference.