No priority towards customers

On the 7th January we lay-by shoes at Green Cross and on the 6th March I went to pay off the balance and get the shoes . The shoes lay-byed one was missing from the box and seems like one of the shop assistant took one of the shoe and made it a display and the shop assistant wanted to give us those shoes with one as a display , which I complained and a guy by the name of Moeletsi indicated that he will order a new pair and deliver them to us in 3 working days and the remaining balance was paid with the impression that they will be delivered. On Wednesday the 09th March we called to find out what time will they be delivering , And to our surprise the shop did not order our shoes , Moeletsi is apparently on leave and Noluvuyo who did our layby initially, informed us that she ordered the shoes and she is telling us about another 3 working days . The service is very bad at the store and to our surprise seems white people get a higher level of service compared to black people. For the fact that they didn’t put this as a priority yet payment has been made indicated that they unprofessional and seems they lack Custoner service . No integrity towards customers or what so ever .