UH
Universal H

1 reviews | Active since Jan 2016

13 Apr 2016, 13:23

No cash for refunds

I tried to return an item to the store but they could not refund me because they didn't have any cash. No one had been in the store paying cash and they do not have a float for refunds! They only use the cash received that day! So the Managers advice was to come by late on Friday afternoon or Saturday and hope they have enough cash to do the refund! Absolutely ridiculous

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Replies (1)
Green Cross
Green Cross's reply13 Apr 2016, 14:54
Official
Hello MdMichelle,

Thank you for your notification of the issue you experienced at our Centurion store while trying to return a pair of shoes and please accept our most sincere apologies.

One of our agents from our Customer Care will be in touch with you shortly to see how best we can resolve the matter for you.

kind regards
Tric Stone
Consumer Liaison Manager