I feel cheated

I am so irritated by your Sandton shop not honoring the refund policy I feel like I have been inconvenienced by your staff. I bought a shoe Thursday few minutes later I wanted my refund and they could not return the money to my cheque card and they don’t have cash. Tomorrow I will go there again with my petrol and I am expecting to get my money back. Or I will write to hello Peter Sent from my iPhone

This is the email I’ve sent to them yesterday. I’ve called them today they said the don’t have cash. I’ve called their customer care they are not helpful as well. Why they can’t honor their term and conditions return on the back of their cash slip. I will never buy anything from Green cross they don’t care about their customers