HS
Hester S

1 reviews | Active since Jan 2014

22 Mar 2016, 17:19

Disrespect for the disabled

I drove all the way from Franschhoek to Somerset Mall to assist my 91-year-old mother in buying shoes as she suffers badly from oedema. She wanted to speak to the manager, as the latter has helped her with advice and discount before. I went to the manager as asked her to serve my mother once she has finished with her client. <br> <br> The salesladies were friendly and offered help. The manager went on chatting and chatting with the client long after the sale was completed. Then a man walked in and instead of helping my mother who has been waiting patiently in her wheelchair, she helped the new customer. A saleslady approached me and was notably embarrassed. She asked if she could help instead, but I told her I would rather leave the shop than be exposed to this rude treatment any longer. So a customer in a wheelchair is of lesser importance than the rest. What a shame. I left the shop in disgust.

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Replies (1)
Green Cross
Green Cross's reply23 Mar 2016, 08:30
Official
Hello Hezu,

Thank you so much for informing us of your unfortunate experience in our Somerset store, please accept our sincere apologies.

One of our agents from our Customer care call centre will be in touch with you shortly to discuss this matter further.

Please rest assured the matter will be forwarded on to the Regional Manager and will be addressed accordingly.

Kind regards

Tric Stone
Consumer Liaison Manager