Disgusting Services, Excuses to refund Clients money and Breach of TCF laws

<p>To whom it may concern, I have appauling service from Green Cross in particular from staff named Olivia (a client relationship manager) and Basil. Green Cross has enforced a gift voucher for a refund on a new shoe where I had paid cash and there policies state that they should refund a client in a method and mode the client pays unless agreed to otherwise by the client. I find it disturbing in this day and age that Olivia the team leader that contacted me says that R800 is a copeous amount of cash for the store to hold when R800 is merely the average price of one of their pairs of shoes. I have made three trips to mall of the south just to get told a story for an R800 refund. This is a clear breach of TCF and CPA laws. Absolutely disgusting service and undue barriers you create for clients. People should think twice before buying anything from your store. My contact details are ********** . Ms Govender</p>