Disappointing service at Green cross cavendish

Green cross cavendish

I returned a pair of sandals that were possibly defective as they were burning my feet .. the store manager was quite good and friendly, assuring me a refund after clearing it with her manager .. I had purchased said item with a debit card so a cash refund was due.. the manager requested I call in a day in advance before collecting as they needed to be sure that the store had the cash on hand ..

When calling in I received such attitude from one of the sales assistants .. telling me I had to come in that day to collect as she had money in the cash register .. this is not what the manger and I had agreed upon .. I informed her of this and received more attitude..

When going into the store the next day , the same sales assistant was there .. suffice it to say I was not welcomed with a smile or any form of friendliness

I have been shopping at green cross from 1992 .. this is the worst service I have ever had .. very disappointed