Compensation for Faulty Product

<p> I purchased a pair of black pump style shoes which fitted perfectly when I tried them on in your shop. I have purchased many pairs of Green Cross shoes previously and have always found them to be very comfortable. Green Cross shoes are known to be comfortable shoes for which I was prepared to pay your expensive prices. However this particular pair are clearly faulty. There are two pea-sized bumps beneath the raised stitched ridge on the top of the shoe which press into the tops of my feet causing major discomfort. Therefore, after about three attempts to wear the shoes, I realised I would never be able to wear them. I have discussed the problem and shown them to many people who immediately see where the problem lies. When I came into your Epping Store some weeks back now, I told the person working there about the faulty shoes. He asked me to bring the shoes back so that I could be compensated. I took the trouble to take them in the very next day. I could not see the person from the previous day and asked for him. I was told he was at the back, but nobody offered to call him. The lady at the counter insisted on hearing my story and said there is a machine that would tell her if the shoes are faulty. Since when can machines feel pain like feet? She returned saying the machine says theshoes are fine! I again asked for the gentlemen from the previous day. He was still missing? Robert, a rude arrogant manager then appeared and refused to do anything about my shoes as they had been worn. How else would I have found out they hurt? He told me to deal with customer services, whom he called on my request, and handed the phone to me after asking for a particular person. She was of no help whatsoever. I left your shop fuming mad after over an hour of wasted precious time. A while later I called and asked to speak to someone who could assist me. I was given the cell number of a Mr Starks who agreed that I had been treated badly and promised to get back to me. We weeks down the line, another phone call and e.mail (which was ignored) later, nobody had come back to me. WHAT DISGUSTING SERVICE!!! </p>