Pathetic Customer/Management Service!

<p>This has got to be the worst service and experience I’ve ever encountered in dinning! I visited the restaurant over the weekend and received such putrid service! At first, the evening seemed fine as the waiter, was quite friendly etc, but further into the night, it went from bad to worse! He took more than half an hour to capture drinks and starters and a further 20-25 mins to bring them out!</p> <p> </p> <p>There had an event going on outside and the area was blocked off. Their staff paid more attention to the event then the rest of the paying customers there! I understand you have a high-end function going on, but if that was the case and you didn’t want to deal with other customers, then why not close your restaurant! Don’t open for business if you do not treat everyone with the same dignity and respect as others!</p> <p> </p> <p>We had 2 x waiters! Which was a nightmare, as there was several conducts of miscommunication! Whilst we were giving one guy and order, the other waitress was asking us the same thing, almost was if they were trying to stall for time, it was repetitive and unnecessary!</p> <p> </p> <p>It took 45 mins to bring a main course out! And they have the audacity to as us how our night was when they could see how frustrated we were getting!</p> <p> </p> <p>On top of all, they charged us for drinks we never had! I called the manager today and he tells me “that they had an event and the guy whom was supposed to look our table was told to see to the customers outside rather” but he apologizes. What kind of a pathetic excuse is that!</p> <p> </p> <p>The food was also terrible – undercooked lamb loin chops! But we’ve had enough, and didn’t want to further add to our frustration going into the night – we just asked for the bill and left! A few hours later we were still quite baffled as to the high bill and when we eventually checked it out, we then only realized we’ve been over charged on drinks.</p> <p> </p> <p>Don’t keep apologizing – I want you to do some proper management conduct and training! Teach your staff how to be more punctual and to the tee! I also expect a refund into my account for the difference, I’m not going to waste my time coming back in there to get this rectified!</p> <p> </p> <p>Sincerely,</p> <p>A customer you will never see again!</p>