Poor service and

My car went in on the 25th of October 2017 for what was supposed to be a week of repairs. When I spoke to the Jacky Hertz that Wednesday she promised that I would have my car by the following Wednesday being the 1st Of November 2017. I had to call that Wednesday as I had heard nothing from her or anyone from the panel beaters, only to find her not knowing what the currently status of my vehicle was. She didn't put me on hold or mute the call so I could hear everything that was said and she sounded very confused needless to say she gets back to me but doesn't say I'm back with you on the phone or thanks for your patience and she starts going on in my ear. I had to ask are you now back with me on the phone? She then stated that we were waiting for parts to arrive and when I started being apprehensive towards her, asking her why she didn't tell me this prior to my call or try to manage my expectations she tells me that "she is helping me" so I said no you are not?! You are doing your job! You provide a service and I am paying!!! Yes you are helping me but I am a paying customer!!! I was in an accident and I pay OUTsurance not you. You have business because of me. She then told me that my car will take another week which means that I am now sitting 2 weeks without my car. I had to contact her via email to ask her when my car will be ready and I would think that because I was inconvenienced, I will be told that my car is ready for pick up but she tells me it will only be ready at 4pm today really at the end of business day... It might as well be ready tomorrow then?! I am not happy with this service and OUTsurance needs to speak or prep their panel beaters on the services that they are rendering. If they can't service their customers with excellence then they are a bad reflection on OUTsurance.