Appauling service

I do not remember receiving such terrible service in my life. I got into an accident 29/09/2017, was hit by a track while stationary, and because the man that hit my car was such a gentleman and also was assisted by another gentleman, who works for Help24, I was able to have my car towed to Great South Autobody that very same day. My insurance who was amazing, called me multiple times and made sure my claim is logged and confirmed via telephonically as well as per my documents that, the only money I will need to part with was R 3 500.00 which is the access money. 5 Long weeks went by, after countless of calls from us to them, with their limited amount of feedback, giving us excuses of having to deal with a lot of cars, my car only having one person assigned to it *if that was even the case* that person doing one job in a week. One can imagine my disappointment, as from the first day the Lady by the name of Bernice was very nice and reassured me that I will get constant feedback and assured me things will be alright. Now those 5 weeks of actually I do not care attitude I got from them was very shocking, where they just did not seem to be bothered in fixing my car on time and making excuses on top of excuses, to be told about the color every time, this really drained my mother and I. fast forward to Friday 03/11/2017, when we were suppose to fetch the car. Firstly we got the call to say that we should fetch the car at 16:30pm which we didn't see the need to do that as they confirmed the car was done, so insisted that the car be fetched earlier than that, at around 2 pm, my father was fetched at home and taken to the auto body shop. Once he got there, the very unprofessional man by the name of Gaba who was the main guy giving my mother and I the run around , tells my dad that he will need to not only leave the R 3 500 access money , as well as the R 3 500, towing money. Now as mentioned before my insurance company Standard Bank Insurance stated on the day I got into the accident that the only money I will need to part with is the access money, to be told on that day when I am suppose to fetch my car that there is more money to give to them after the terrible service and not caring about my welfare was really shocking. After calling my insurance to talk some sense to them and let them know what they are trying to do will not be done or tolerated, Thanks to my Insurance for actually knowing the law and good business practices, they eventually released the car to my dad. However, my car right now does not have give me the same performance, as well as when I handed over the car to them my Mileage was 49263, to receive it back as 49333, was really surprising, and also how one of the manager there even stated that my car was ready over a week ago when the Gaba guy had stated it will be done then , but like typical bad service fashion, no feedback what so ever was given to us. this service or lack of was really and truly bad, and not even enjoying my car right now makes the experience so much more troublesome. Great South Autobody, should re-evaluate their work ethics and people handling s****s, as this service industry will only be successful through the people that they receive jobs from, and having experienced what they offer I would not recommend them to anyone, its a pity when for people who get involved in accidents like me , that when you need assistance and truly hoping for the best, you get the worst instead. truly shocking and terrible.