Poor service

I travel by great north bus from Seshego to Lerajane daily the bus is never on time I'm always late for work sometimes I wait for two hours at the bus stop waiting for the bus only to find out that there is no bus ior drivet recently we got a puncture almost 100 km to town,we phoned the company to inform them about the puncture they said they will send a mechanic but no one came until we reach town with that puncture we always hitch hike to work because there is always something wrong with the bus mind you we recharge our tags weekly but service is extremely poor