1 reviews | Active since May 2017
Unhelpful
<p>I bought a Grasshopper from Makro that was uncomfortable. I found the afterservice unhelpful to say the least...see mails below.</p> <p> </p> <p>Good Morning Gershwin</p> <p> </p> <p>I would like to apologise for the delay in replying to your email. I have sent the pictures to our quality department, who have assessed them. The result of the assessment is that we would like you to return the shoes to the factory for a further assessment.</p> <p> </p> <p>Once the shoes have been received and our quality department will assess them again. The shoes can be posted to:</p> <p> </p> <p>Rodney Moses</p> <p>P.O. Box 1</p> <p>Great Brak River</p> <p>6525</p> <p> </p> <p>Thanking you</p> <p> </p> <p>Rodney Moses</p> <p> </p> <p>From: Gershwin David ********** <br /> Sent: 21 November 2016 12:06 PM<br /> To: Rodney Moses<br /> Cc: WATSON CSD; Lilanie Fourie<br /> Subject: RE: Concerned customer - Gershwin David<br /> Importance: High</p> <p> </p> <p>Mimecast Attachment Protection has created safe copies of your attachments.</p> <p><br />Hi Rodney,</p> <p> </p> <p>Please accept my humble apology for the late response to your mail.</p> <p> </p> <p>Herewith the required information.</p> <p>1. Photographs – see attachment</p> <p>2. Proof of purchase – see attachment.</p> <p>3. Details of the problem: when I put the shoe on, especially the right foot, it pinches my skin just above my toes.</p> <p>4. Style of the shoe: 5206 CALIFORNIA BLACK SOFTEE.</p> <p> </p> <p>Kind regards.</p> <p> </p> <p>Gershwin David.</p> <p> </p> <p>FranklinCovey | South Africa </p> <p>Unit 32 Cambridge Office Park, 5 Bauhinia St,</p> <p>Highveld Techno Park, Centurion, Pretoria, 0157</p> <p>Tel: +27 (0)12 ********** | </p> <p>Email: ********** <p>Cell: +27 (0)82 ********** | www.franklincoveysa.co.za</p> <p> </p> <p>From: Rodney Moses ********** <br /> Sent: 01 November 2016 10:30 AM<br /> To: ********** /> Cc: WATSON CSD; Lilanie Fourie<br /> Subject: FW: Concerned customer - Gershwin David</p> <p> </p> <p>Good Morning Gershwin</p> <p> </p> <p>Thank you for the email raising the concern with one of our products. In order for us to assist you we require some additional information in order for us to assess the problem.</p> <p> </p> <p>We would require the following:</p> <p>photographs of the shoe(top, side and bottom)<br />Proof purchase<br />More details of the problem with the shoe<br />Style of the shoe if possible<br /> </p> <p>Once this information is received we will assess the problem and advise of any possible outcome.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Rodney Moses</p> <p> </p> <p> </p> <p>From: Gershwin David ********** <br /> Sent: 01 November 2016 09:51 AM<br /> To: Info at Watson<br /> Subject: Concerned customer</p> <p> </p> <p>To whom it may concern,</p> <p> </p> <p>This serves to inform you than I am very disappointed with one of your products.</p> <p> </p> <p>I bought a genuine Grasshopper from Makro, Centurion, and have to say it is one of the most uncomfortable shoes that I have worn, especially as you claim that Grasshopper is the most comfortable shoes ever made, so much so that I have taken the time to send you this message.</p> <p> </p> <p>Concerned customer,</p> <p> </p> <p>Gershwin David.</p> <p> </p> <p>FranklinCovey | South Africa </p> <p>Unit 32 Cambridge Office Park, 5 Bauhinia St,</p> <p>Highveld Techno Park, Centurion, Pretoria, 0157</p> <p>Tel: +27 (0)12 ********** | </p> <p>Email: ********** <p>Cell: +27 (0)82 ********** | www.franklincoveysa.co.za</p>