Inefficient and unresponsive

<p>I've had issues with GraphicMail in the past where my account was simply suspended even though I was paying for it monthly (for years). I would then have to go through a process to change that. Finally, in June 2016, I cancelled my account via my account (as instructed) and received a notice saying that my account was cancelled, that it would not be accessible after 22 June 2016 and that no further recurring subscription payments would be taken. <br /><br />Yet in June, July and August I received billing notices and my account was debited! The email I wrote in July reminding them that my account had been cancelled the previous month was ignored. After my account was debited yesterday (31 Aug 2016), I made contact with GraphicMail via their Live Chat facility. At first I was told to leave an email address as they were busy, and then an agent told me to call the Billing Department. I did this and was told that the lady who handles billing was on lunch and asked to call back!! <br /><br />So while I am being billed for a service I cancelled months ago, my communications are either ignored or passed onto the next person, as the company seems incapable of being responsible, effective and true to their word. </p> <p> </p>