Poor service before actual service was delivered

<p>Our company needed a BEE verification company urgently and service is of paramount which is why we dont have difficulty paying for good service. However, before they even servicesd us, i had issues like; telephone ringing for more than a minute; inadequeate telephonist; it seemed like the one hand didnt know what the other did and then a telephonist or whatever she is with an attitude. When i requested to speak to Tanya Dippenaar who is in the marketing department i was asked to hold - for a long period only to be told that she will get back to me. No thanks i cannot sign up with a company who already is not able to satisfy my needs before the actual service is done! PS also their Process Document had spelling errors...more warning bells! i wonder if their CEO is aware of these discrepancies/shortcomings. Service is always important! dont make the customer feel like you are doing them a favour!</p>