So bad we checked out early

So bad we left early: Riddled with issues from check in to check out. The staff, reception and senior management all leave a lot to be desired. Our rooms aircon was broken, despite reporting it and 5 people coming in to 'check and fix' and tell us it was in working order, it still was not working. At 11pm after discussions with the night manager, we suggested they offer us a fan as the room was unbearably hot and my mom wasnt able to sleep there with her being ill. We eventually bunked down with family in another house on a single bed for the night. The food was average and below, service was even worse. Upon speaking to the manager the next day, I requested a refund for the evening as we didnt occupy the room, after lengthy discussions the manager asked if we had plans for to allow a redemption from their part for them to wow us. We understood this to be complimentary dinner, however upon enquiry with reception on the evening we were told no arrangements were made. The General manager was there and he was so incredibly rude, arrogant and unprofessional in his interaction with us. As guests we have never been treated this way or spoken to in this manner in ANY establishment we have stayed in. His response was unprovoked and extremely unecessary. We went to dinner as we were now forced to eat at the hotel due to rain and it being quite late. We all got sick from the food that night. We ordered the curry but it was so oily we asked if they could serve the rice and curry separately to which the chef comes to ask what was wrong and we tell him and he looks at us and says well that's how we serve it. He also had an extremely rude and arrogant disposition. We noticed that all the staff seemed to be unhappy and rude. Overall the location was the only redeeming thing about this place. I will never go, as I would prefer not to pay to be disrespected, inconvenienced or served horrible food as a form.of holiday punishment.