Lack of service

We had booked an overnight stay in a luxury room for our honeymoon night to arrive there to be told no water or electricity. Nobody bothered calling us prior! Jacob the manager claimed they called most guests, obviously not the ones arriving that evening although we had already paid in full and even emailed and confirmed dinner reservations 2 nights before. The attitude of the manager is disgusting.. Couldn't be bothered about guests.. It's the following week and no feed back from them nor refund. We had driven 2 hours and had to stress after 5pm about where we were going to sleep. From a night we were meant to look forward to, to be met with something with least expected from an establishment that was meant to be great. Our friends and family will all know about this. Train your staff to deal with these situations better before you lose all your ratings!!!!!!!