Worse Than 1 Star - REVOLTING

Good Evening,

I wrote this comment with absolute horror from the service or lack thereof from Privé Lounge at GrandWest Charter Club.

The food is revolting. The service of the staff is in unbelievable. They have bad attitudes. Tables are a mess. Honestly it's a disaster. I'll be calling Odette at Head Office in Johannesburg and reporting all the videos and photos I took.

Wine glasses dirty, place mates got food on them. This issue was twice raised with Vincent the manager, he **** and said there will be a great improvement and he is aware of the poor service. Everything he said was a lie. He said a new menu, nothing is new on the menu for over 6 months since he told us. He said they changing the plates and dishes, no such change.

The food does not match the menu. Your Deluxe GrandWest burgers NEVER EVER has sun dried tomatoes, NEVER EVER has tangy mayo sauce, NEVER EVER has vinegar cucumbers. FALSE ADVERTISING!!! When speaking to both the on duty manager and chef they confirmed they both confirmed some items on the menu they've never ever had and they don't know why it's on the menu.

The worst part is the staff. The stinking attitude. They are always slow, always rude, especially 3 specific ones who always have some issue with everyone in the Privé lounge. It spoils everyone's experience and EVERYONE TALKS ABOUT IT.

So many people I gamble with who eat there confirm the revolting food and dirty glasses and mats and bad service. We all complain. NOTHING EVER GETS DONE EVER!

As I said I'm now sending head office video footage and photos of the staff, food quality and filthy mats, glasses, chairs have food on them too. It's embarrassing.