TOTALLY DISGUSTED WITH THE SERVICE AT THE MOVIES AT GRAND WEST CASINO

We have visited there several times to go ice skating or watching a movie. We booked the latest movie Spiderman online and then when we got there, the row was so long, some of the machines not working to get your ticket. And then you have to stand in the long row to get your pre-order popcorn and cool drink also booked online and paid for. I asked the Manager why we must stand in this long row because the movie is going to start he just said stand in the row and we missed 30 minutes of the movie!!!!!

Why then book beforehand if you still have to stand and wait like all the other people that did not book in advance. There should be provision made for clients that have booked and those that are buying at the cinema.

And the personnel is also not very friendly and not in a haste to help you.