Security

Grandwest security need serious training on customer service and their own rules and regulations. One side they give you one story other side they say another story all the while the customer is not looked after. Ticket pro bending over backwards to get the tickets purchased so thank you to that gentleman that helped us there. And then you have the disregard of security that while you are talking to them and just turn their backs. One says go to lost and found and when you ask they don't even know where that is. When you eventually figure out where you need to be and explain the situation that was explained by the same security company Posche just turns around and not phased to help me at all. Wow! Its not even about the fact about the rules but how they disregard people while you are actually talking to them. That's what is the real issue is. You don't know to care - just act like you care or are trying to be helpful.