Revamp sorely needed

A party of 6, we wanted to make a booking because we could see it was busy and we wanted to have lunch first, however we were told it's a first come, first served situation. We return an hour later and the place is packed. We stand in the queue again at the entrance of the Arcade, then at the Bowling Arena. We eventually got an alley, terrible worn out shoes (which I swapped twice and eventually opted for going barefoot) and only the heaviest, most uncomfortable bowling ***** because the rest were all being used by the other players. By the end of the session, some of us had bleeding fingers from using the incorrect ***** and most of us were disgruntled because the game didn't go as planned, with the ball having always swerved to the left near the pins. When the pins got stuck on the last round, one player had 3 turns and the rest had 1 or 2 turns so the scores were skewed. Needless to say, it was a frustrating experience.