GrandWest needs to loose players, maybe then we will be treated with respect

Well we never learn. I decided to go for some relaxing time to GrandWest Casino, cause I am a regular player and a platinum card holder. I decided after loosing R500 in freaking 5min, to go ask about my free play, cause I haven't had any in a couple of months now and on my app shows that I atleast have a R100 free play. I went to the mvg desk to redeem it. Politely ask the lady if she can pls help me to claim this R100 free play. She pressed a few buttons look at me as she gave my phone back and said, o they told us about it, it's a mistake. I asked her that she needs to explain to me pls, cause I don't understand what the problem is. Her words to me, I don't need to explain anything to you! What the f... was my thoughts! This is what she doesn't know, I garentee the money I spent in that casino cover her salery. I am going to force my self to stop going there, and I dare anyone that is mistreated like me to also stop going there, then I want to see who will pay the saleries and if that will help the to do the job they suppose to do. I did speak to the slots manager that was very upset and really polite and could actually see the disappointment in her eyes in her help desk person, she wanted me to take that person's name, but I told her, you know what, the only thing here is to withdraw myself from the casino to make my statement so she and all the people that don't do there work properly can feel it. That's why I ask, if you are mistreated by any means, pls stop going there and rather jol the online casino's so we can teach them a lesson. Online does win and saves you this kind of disrespect.