Grandwest Casino Ripoff

Today, Monday, 11th November 2024, I decided to drive from Hem**** to Grandwest Casino, bringing with me a group of international visitors. Big mistake!

The casino was closed due to a planned maintenance/changeover of their card system. Nonetheless, they didn't bother to mention any of this on their website. Additionally, there were no attendants posted outside of the gates, so I had to pay to go through the boom (okay, when I exit).

After arguing with three different attendants once I was allowed to the restaurant area, I eventually got one of the attendants to get the operations manager. He apologized fir the inconvenience, yet he admitted that this scheduled maintenance/changeover of systems was onown to them. I also find it unforgiving that Grandwest Casino could not, or rather not, wanted to inform their retail stores.

In addition, the manager had the audacity to tell me that this new changeover costs the company a lot less money for the new cards. Rather than passing on the cost for new ir replacement cards to the public, it works out fir everyone. I wonder why the manager failed to mention that all the costs that they incur, including that of the new system, are quickly recouped in the profits they make from all the patrons who lose their money.

An apology doesn't go far. I've been a lotal patron since the casino's inception back in the late 90s. Surely, they should have offered me something. At a minimum, to cover the cost of my oetrol.