Grand West Casino Security does not give a damn.

I'm writing this to make people aware of just how *********** and "I don't care"attitude of the people that work on Grand West Casino. Particularly the Spur Staff as well as the security.

My 4 year old son went missing from our care in Spur. He was in the play area and I checked up on him regularly to ensure he was playing ok and there appeared to be child minders watching over the area. 2 minutes after I checked up on my son my sister took over the shift only to return to our table in shock that my son was not in the play area. We rushed to dble check and he was no where to be seen the child minders could not tell us anything. We searched the Spur restaurant and asked the staff working at the front desk who appeared to not show us any interest or concern. It was apparent we were on our own to find him. The waiter who served us was kind enough though to call the security on the phone and alert them of what has happened. My husband took to foot out of the Spur to go searching for our child. At this point I was frantic with fear not knowing where our boy was or, still no sign of any security coming to assist us at all. Grand West security left us on our own to look for my child. Their response time was atrocious. We found my son's he key hanging over the pole of the escalator. At this point I could not think straight wondering fearing the worst. Still no security in sight. We have a 4 year old that has gone missing in the vicinity of his parents yet the Grand West Casino management and staff were not around to support us in finding him. It must of been about 10 minutes we had no idea what happened to our boy. Then out of the crowds I see my husband walking towards me with our 4 year old, he was eating an ice cream which apparently a man offered to him. Given all the child abductions and missing cold cases, children being found ******ed I am extremely thankful that my son was found alive and well it could have been so different. I am not one to go out into crowded places with my child but we were celebrating a relatives birthday and this was the first time I came to GWC with my child. I am appalled at the disregard of the security at GWC. We waited up until after 6pm to see the security and management we were told that we would be given the security footage to see what happened to my son. Until now writing this complaint I still don't know how he ended up in the cinema area of the casino. GWC you are meant to be an up class high profiled entertainment venue yet yoyr security sucks. God forbid a child going missing on your property I would feel terrible for the parents as you do not care please look into what your security management and staff are doing during the day instead of assisting and supporting your patrons when an incident of this magnitude happens. I will never go to GWC again you just suck sies on you.